SAP Customer Engagement Initiative (CEI) Cycle #2 – 2021
I hope you are well.
This is to let you know that a new set of SAP Customer Engagement Initiative projects is now life on influence.sap.com and open for customer registration until 2nd July 2021.
APJ CEI topics list is in below location.
A short documentation on how to find and register for a CEI projects can be found on influence.sap.com.
Please note that the registration is open to valid S-Users and Ariba Customers only.
For your convenience, we also make available to you an initial social media plan via Twitter (@SAPInfluencing) which will evolve over time as we see fit, in case you would like to retweet.
Additionally, during the next days we will share the new projects in the SAP Community clustered by various product areas. All of these blog posts can be found via the SAP Customer Engagement Initiative tag as available. Here are the links to the already published SAP Community Blogs:
Best Regards,
SAP Influence Team
Net Promoter Score and Your Feedback…
SAP’s stated intention is to become the number one cloud provider in terms of customer satisfaction by 2023. Customer loyalty is one of SAP’s four strategic goals, along with growth, profitability, and employee engagement.
SAP recently established the Global Experience Management Office (XMO) to drive the corporate-wide objective of being the XM leader. In pursuit of their charter to identify, measure and track experiences that drive corporate strategies, the XMO oversees all experience KPIs across the SAP organization.
The Insights to Action team (I2A) collaborates closely with XMO and all other business stakeholders to drive both account level and systemic improvements including process improvements based on customer feedback.
Enhancing Customer Loyalty
Putting customers first by helping them choose the SAP products that best support their business needs, simplifying how customers engage with SAP, and making products easy and pleasing to use is paramount to delivering this goal.
Customer Insights through Customer Loyalty research and analysis are shared directly with the executive board, regional and product leadership to incorporate them into the products and services.
SAP issues an annual Integrated Report that goes beyond the financial results. SAP discloses a wide range of data intended to provide any stakeholder a clear picture of our company’s performance including NPS metric.
Acting on Customer Feedback
In 2020, SAP´s I2A Team implemented a collaboration model with all Regions, Solutions and Services in order to ensure customer feedback is used to improve the way we operate and to collaborate with customers on remedial actions that address areas for improvement.
Feedback from customers is important to enable SAP to align their business to our customers’ expectations.
Actions that have been implemented based on customer feedback include:
- SAP Road Map Explorer is an interactive tool that supports a customer’s journey to SAP’s future product portfolio and the Intelligent Enterprise.
- The digital customer companion SAP for Me.
- SAP initiated a new Customer Success engagement model and established the Customer Success Executive role, providing direct support in planning and executing on a more defined value lifecycle.
As the user group representing the interest of all our members, we strongly urge each one of you to share your feedback directly with SAP by participating in these survey’s when you get an invite to do so.
You can also reach out to us in case you have any topic that you wish for INDUS to take up with SAP on your behalf. Just write to admin@induscommunity.com.
Slides and Recording: 2nd Delivery Call for SAP Customer Connection focus topic SAP Global Trade Services
Dear All,
Please find the link below which has slides of the 2nd Delivery Call webinar for SAP Customer Connection focus topic SAP Global Trade Services
The slides contain details about the delivered improvements, including links to all improvement notes.
A recording of the Delivery Call webinar with more information and a demo is available under this link: https://sap-se.zoom.us/rec/share/9b7PC0A2C5F8EeMgkrwMAdDigATAoSxksYGn8Lr1letZ3mFTo3oX9r-TaUXZp2o.RHOB7WGhZ1kGkSHP (Access Password: .?Lawe.3)
Best Regards,
SAP Influence Team
CEI Cycle # 1 – 2021
Hello,
Please find the list of topics which are part of CEI Cycle #1 2021.
A short documentation on how to find and register for a CEI projects can be found on influence.sap.com.
Please note that the registration is open to valid S-Users and Ariba Customers only.
The current CEI cycle offers the following projects. Learn more and sign up via the links below until 5th Mar 2021, to receive an invitation to an introductory call with SAP’s development team. After the initial call, you can decide whether you want to participate in the project.
ERP and Digital Core
Topic tagging / pretrained model for ticket classification
Mobile Direct Distribution (SDD)
Direct to Consumer Vehicle Sale
SAP Travel Management for SAP S/4HANA
Test and evaluate the planned Maintenance-centric service option in SAP S/4HANA
Intelligent Enterprise Handover
Investigation into Report Scheduling and Broadcasting in SAP S/4HANA and SAP S/4HANA Cloud
Explore embedded, free Machine Learning capabilities in your SAP S/4HANA or SAP S/4HANA Cloud
Robotic Process Automation Use Case Validations for SAP Enterprise Portfolio and Project Management
SAP Fiori: Track Sales Order Detail app – UI Improvements
Whitelist Sales Plan VDM Data Model for Customer Usage
Intelligent Technologies in Quote to Cash
SAP Cloud ALM: Change & Deployment Management
Intelligent Document Extraction of Freight Invoices
CRM and Customer Experience
Discover insights with intelligent ticket clustering
Topic tagging / pretrained model for ticket classification
Direct to Consumer Vehicle Sale
Test and evaluate the planned Maintenance-centric service option in SAP S/4HANA
Jump-start your projects on SAP Cloud Platform
Network and Spend Management
SAP Concur planned cash advance public APIs
SAP Travel Management for SAP S/4HANA
Explore embedded, free Machine Learning capabilities in your SAP S/4HANA or SAP S/4HANA Cloud
SAP Fiori: Track Sales Order Detail app – UI Improvements
In-App Help and Enablement in Guided Buying
SAP Ariba Discovery Improvements
Digital Supply Chain
Direct to Consumer Vehicle Sale
IoT-Supported Bad Actor Management
SAP Digital Manufacturing Cloud and SAP EWM Integration
Intelligent Enterprise Handover
Explore embedded, free Machine Learning capabilities in your SAP S/4HANA or SAP S/4HANA Cloud
Intelligent Document Extraction of Freight Invoices
SAP Replenishment Planning for Retail Distribution Centers
Intelligent Technologies
Discover insights with intelligent ticket clustering
Topic tagging / pretrained model for ticket classification
Direct to Consumer Vehicle Sale
Blockchain, Ledger Technologies and Workflow for Automated Cross-Company Processes Collaboration
IoT-Supported Bad Actor Management
Explore embedded, free Machine Learning capabilities in your SAP S/4HANA or SAP S/4HANA Cloud
SAP Fiori: Track Sales Order Detail app – UI Improvements
Content Lifecycle Management for SAP Cloud Platform
Intelligent Document Extraction of Freight Invoices
All Topics
Discover insights with intelligent ticket clustering
Topic tagging / pretrained model for ticket classification
Managing SAP HANA Cloud Database Services
SAP Concur planned cash advance public APIs
Mobile Direct Distribution (SDD)
Direct to Consumer Vehicle Sale
SAP Financial Services Data Management Cloud
Blockchain, Ledger Technologies and Workflow for Automated Cross-Company Processes Collaboration
IoT-Supported Bad Actor Management
SAP Digital Manufacturing Cloud and SAP EWM Integration
SAP Travel Management for SAP S/4HANA
Test and evaluate the planned Maintenance-centric service option in SAP S/4HANA
Intelligent Enterprise Handover
Investigation into Report Scheduling and Broadcasting in SAP S/4HANA and SAP S/4HANA Cloud
Explore embedded, free Machine Learning capabilities in your SAP S/4HANA or SAP S/4HANA Cloud
Robotic Process Automation Use Case Validations for SAP Enterprise Portfolio and Project Management
SAP Fiori: Track Sales Order Detail app – UI Improvements
Whitelist Sales Plan VDM Data Model for Customer Usage
Intelligent Technologies in Quote to Cash
SAP Cloud ALM: Change & Deployment Management
Content Lifecycle Management for SAP Cloud Platform
Jump-start your projects on SAP Cloud Platform
Enabling no code process automation for business users (Citizen Process Automation)
SAP Offerings for Continuous Integration and Continuous Delivery
SAP Business Technology Platform: Improving developer learning and enablement experience
Intelligent Document Extraction of Freight Invoices
SAP Replenishment Planning for Retail Distribution Centers
In-App Help and Enablement in Guided Buying
SAP Ariba Discovery Improvements
Best Regards,
SAP Influence Team
SAP Customer Connection focus topic SAP Process Control & SAP Risk Management 2020
Dear Ladies and Gentlemen,
we would like to invite you to the Delivery Call webinar for SAP Customer Connection focus topic SAP Process Control & SAP Risk Management 2020.
In this webinar SAP will present the improvements which we developed based on your requests, and which are now available for productive use. We will explain the content of the improvements and show how you can start using them for your company’s benefit.
We are looking forward to your participation.
Please use the web conference link and phone numbers below to dial in.
Best regards
SAP Influencing team.
Time:
7 am US Pacific
9 am US Central, Mexico, Colombia
10 am US Eastern
3 pm UK
4 pm Germany, France, Netherlands
8:30 pm India
11 pm China
Duration: 1 hour
| Phone one-tap: | US: +12532158782,,95414880342#,,,,,,0#,,314699# or +13017158592,,95414880342#,,,,,,0#,,314699# |
| Meeting URL: | https://sap-se.zoom.us/j/95414880342?pwd=cXdMY2w4RGpGTStMdkpwVmJXWDdFUT09 |
| Meeting ID: | 954 1488 0342 |
| Passcode: | 314699 |
| Join by Telephone | |
| For higher quality, dial a number based on your current location. | |
| Dial: | US: +1 253 215 8782 or +1 301 715 8592 or +1 312 626 6799 or +1 346 248 7799 or +1 669 900 6833 or +1 929 205 6099 Germany: +49 695 050 2596 or +49 69 7104 9922 or +49 30 5679 5800 or +49 69 3807 9883 |
| Meeting ID: | 954 1488 0342 |
| Passcode: | 314699 |
| International numbers |
| Join from an H.323/SIP room system | |
| H.323: | 162.255.37.11 (US West) 162.255.36.11 (US East) 221.122.88.195 (China) 115.114.131.7 (India Mumbai) 115.114.115.7 (India Hyderabad) 213.19.144.110 (Amsterdam Netherlands) 213.244.140.110 (Germany) 103.122.166.55 (Australia) 209.9.211.110 (Hong Kong SAR) 149.137.40.110 (Singapore) 64.211.144.160 (Brazil) 69.174.57.160 (Canada) 207.226.132.110 (Japan) |
| Meeting ID: | 954 1488 0342 |
| Passcode: | 314699 |
| SIP: | 95414880342@zoomcrc.com |
| Passcode: | 314699 |
| Skype for Business (Lync) | |
| https://sap-se.zoom.us/skype/95414880342 |
Ask Me Anything – Learn and become an expert on Indirect/Digital Access of SAP Software
As part of an ongoing effort to drive value for all INDUS members, we would like to bring to you a new program for your participation and benefit – Ask Me Anything.
In this 1st Ask Me Anything session, we will cover licensing indirect or digital access of SAP software.
We hosted Ashish Thamke– Head of License Audit and Compliance Management for SAP India sub-continent in a free flowing question and answer session.
This was an open session where Ashish answered all the questions that were posted for him around Indirect/Digital Access of SAP software and the right way to license the use.
You can access the entire recording here.
Some of the important questions that were covered as part of the session are as below:
- What is the licensing impact if a customer uses a third party app for einvoicing or GST?
- What is the licensing impact if a customer use SAP or a third party reporting tool?
- What is the licensing impact if someone access SAP applications via a .NET or third party front end?
- Is there a tool that SAP provides, which can help identify indirect use of SAP applications?
- If a named user runs a batch program to create documents in SAP by consuming an XLS file (moved into SAP application directory using FTP) ?
- What needs to be done from a licensing perspective during mergers and demergers?
- What is the licensing impact on the using API interfaces with banks to create financial documents?
- And many more.
We are looking forward to hosting you in many more such Ask-Me-Anything sessions.
Executive Exchange with Stefan Steinle, Senior Vice President and Head of SAP Globalization Services
As part of an ongoing effort to drive value for our members, we have started a new program.
We plan to invite and host global SAP leaders who are responsible for a particular product portfolio or a region for an executive exchange and provide the opportunity for all INDUS members to interact with them. You can ask questions and provide feedback to these global leaders.
Given that we are in the midst of a compliance roll-out (e-Invoicing and TCS), we are hosting the global head of SAP’s globalisation team in the first executive exchange as part of this program.
Introduction to the executive:
Stefan Steinle is the Senior Vice President and Head of SAP Globalization Services. Based in SAP’s headquarter in Walldorf, Germany, he is responsible for the global reach of SAP’s products, which includes language experience, legal compliance, and functional localization. Stefan’s prime target is to ensure SAP customers can leverage SAP software to extend and grow their business globally in all geographies across the world.
Introduction of the Host:
Atul Govil (Chief Transformation Officer and Head – SAP & IT), who is an INDUS Board Member will host Stefan in this conversation and will moderate the discussion. You can join the session and ask any questions you might have regarding SAP’s localisation strategy or share feedback for Stefan to take back to SAP.
You can watch the entire recording of the session here.
Some of the important questions that were covered in the session include:
- We have noticed that localisation solutions when being released are not complete. Take for example the current situation with the TCS solution released by SAP. While the sales side of the equation is handled by the SAP solution well, the procurement side of the solution is not yet ready or released. Why is that so and what can be done to address this going forward?
- We have also seen that of late, SAP has a strategy to license the localisation solutions being released. We believe that localisation of ERP is something that is mandatory requirement for doing business and helps customers stay compliant and doesn’t necessarily add any additional business value. This makes it difficult for customers to justify the cost of procuring additional licenses for these solutions. Why is this so?
- We also need to be aware of the solutions that surround the ERP solution that are also required to be localised (SuccessFactors or Ariba or Concur, etc). What is SAP’s strategy around them? What is SAP doing to revisit and ensure that their ERP/such solution cover all mandatory compliances?
- Consumption of Notes by SAP customers on earlier version is not as seamless and has teething issues. How is SAP going to handle this?
- We have seen that many interactions between SAP and customers is around the interpretation of the law of the land. Can SAP’s interpretation be shared for customers to be better prepared {in the form of Q&A or FAQ’s}. This is so that the primary focus of all interactions between us needs to be on the solution.
- With the rate of change in compliance requirements getting faster and faster, how is SAP planning to address this? Also, what can be done to improve collaboration between development team and customers to be significantly improved. This is to enable SAP to act on localization requirements quickly and act/comply locally.
If you have a request in terms of which executives would you like to be invited, pls reply to this email and let us know and we will try and get them in one of the next sessions.
Stay tuned for more such executive exchanges with key SAP executives.
Influence New Products Being developed by SAP via the Customer Engagement Initiative (CEI)
Influencing SAP products (both current and future is a big part of the user group agenda. To that avail, SAP announces a list of projects where they seek customer feedback before developing the ideas into full fledged product.
The list of projects which are part of the current cycle is listed below.
A short documentation on how to find and register for a CEI projects can be found on influence.sap.com.
Please note that the registration is open to valid S-Users and Ariba Customers only.
The current CEI cycle offers the following projects. Learn more and sign up via the links below until 6th Nov 2020, to receive an invitation to an introductory call with SAP’s development team.
After the initial call, you can decide whether you want to participate in the project.
SAP S/4HANA
Sensor-based Root Cause Analysis
Digital Manufacturing Cloud – Resource Orchestration & Labor Management
External Data Sources for Legal Reporting via Advanced Compliance Reporting (ACR)
New request process for professional SAP Note & KBA Translations
SAP Edge Services – Containerization
Next Generation Flow Manufacturing / Repetitive Manufacturing
SAP Analytics Cloud enterprise tenant integration with SAP S/4HANA OnPremise
SAP S/4HANA – Segmentation integration in QM and PP/DS
JIT Supply to Customer in SAP S/4HANA – New SAP Fiori Applications
Compliance Risk Management – Coordination and Collaboration across the lines of defense
Integration of Sales with External Buyers (2EL)
SAP S/4HANA Order to Cash – Experience Management with Qualtrics XM
Portfolio Management for CapEx/Capital Projects
Sales Quotation Management – Concept for RAP-Based SAP Fiori App
Create Sales Orders – Automatic Extraction (Chinese language support)
SAP S/4HANA – Customer 360 overview in Sales and Service
SAP S/4HANA – Manage Billing Documents App – Mockup Validation
SAP S/4HANA – Item Category Harmonization for Sales and Service
SAP central procurement use cases, data integrations, and desired outcomes
Requirements for an end-to-end contract management process
Monitoring and error handling in SAP S/4HANA and SAP S/4HANA Cloud
SAP Help Portal Information Architecture
Analytics+ for User Assistance
SAP Direct Distribution – Mobile App
New Mobile Experience at SAP – SAP Mobile Start
SAP Customer Guide – Mobile App
One user experience for SAP S/4HANA
Data Protection and Privacy – Business Partner Purpose Integration (Concept Validation)
Future solution for Product Managers – customer requirement validation
SAP Customer Experience Solutions
SAP Commerce Cloud and Qualtrics
Inbound Engagement in SAP Sales Cloud
Better collaboration between Marketing and Sales in SAP Sales Cloud
Enhance Target Group capabilities in SAP Sales Cloud
AI Based Recommendation Service with Explainability Insights
Future solution for Product Managers – customer requirement validation
Concur
SAP Analytics Cloud – Notifications and Settings
SAP Analytics Cloud – Rich Text Format for Commenting Feature
New Mobile Experience at SAP – SAP Mobile Start
Ariba
Cross Industry Non-Auto Direct Materials Sourcing
SAP Ariba Sourcing: Use cases related to managing multiple events
Requirements for an end-to-end contract management process
Levering SAP Ariba Sourcing for Construction Services
Defining the SAP procurement technology drivers for social procurement
Integration of external sources of content and information into source-to-pay processes.
New Mobile Experience at SAP – SAP Mobile Start
SFSF
SAP Analytics Cloud – Notifications and Settings
SAP Analytics Cloud – Rich Text Format for Commenting Feature
SAP SuccessFactors Employee Central – Information on Dependents
Public Sector Scenarios for SAP SuccessFactors Employee Central
New Mobile Experience at SAP – SAP Mobile Start
Fieldglass
SAP Analytics Cloud – Notifications and Settings
SAP Analytics Cloud – Rich Text Format for Commenting Feature
New Mobile Experience at SAP – SAP Mobile Start
All Topics
SAP Commerce Cloud and Qualtrics
Inbound Engagement in SAP Sales Cloud
Better collaboration between Marketing and Sales in SAP Sales Cloud
Enhance Target Group capabilities in SAP Sales Cloud
Sensor-based Root Cause Analysis
Digital Manufacturing Cloud – Resource Orchestration & Labor Management
Localization Toolkit for SAP S/4HANA Cloud
External Data Sources for Legal Reporting via Advanced Compliance Reporting (ACR)
New request process for professional SAP Note & KBA Translations
SAP Analytics Cloud – Notifications and Settings
SAP Analytics Cloud – Rich Text Format for Commenting Feature
SAP Edge Services – Containerization
SAP SuccessFactors Employee Central – Information on Dependents
Next Generation Flow Manufacturing / Repetitive Manufacturing
SAP Analytics Cloud enterprise tenant integration with SAP S/4HANA OnPremise
SAP S/4HANA – Segmentation integration in QM and PP/DS
JIT Supply to Customer in SAP S/4HANA – New SAP Fiori Applications
Risk & Controls Identification and Assessment in Finance
Compliance Risk Management – Coordination and Collaboration across the lines of defense
Semantic Schema Mapping Tool for Banking and Insurance
Integration of Sales with External Buyers (2EL)
SAP S/4HANA Order to Cash – Experience Management with Qualtrics XM
Portfolio Management for CapEx/Capital Projects
Public Sector Scenarios for SAP SuccessFactors Employee Central
Sales Quotation Management – Concept for RAP-Based SAP Fiori App
Create Sales Orders – Automatic Extraction (Chinese language support)
SAP S/4HANA – Customer 360 overview in Sales and Service
SAP S/4HANA – Manage Billing Documents App – Mockup Validation
SAP S/4HANA – Manage Solution Order App
SAP S/4HANA – Item Category Harmonization for Sales and Service
Cross Industry Non-Auto Direct Materials Sourcing
SAP Ariba Sourcing: Use cases related to managing multiple events
SAP central procurement use cases, data integrations, and desired outcomes
Requirements for an end-to-end contract management process
Levering SAP Ariba Sourcing for Construction Services
Defining the SAP procurement technology drivers for social procurement
Integration of external sources of content and information into source-to-pay processes.
AI Based Recommendation Service with Explainability Insights
Monitoring and error handling in SAP S/4HANA and SAP S/4HANA Cloud
Migration of SAP HANA extended application services
SAP Cloud Platform Business Application Studio Extensibility
SAP Help Portal Information Architecture
Analytics+ for User Assistance
SAP Direct Distribution – Mobile App
New Mobile Experience at SAP – SAP Mobile Start
SAP Customer Guide – Mobile App
One user experience for SAP S/4HANA
Data Protection and Privacy- SAP Cloud Platform Information Lifecycle Management Strategy Validation
Data Protection and Privacy – Business Partner Purpose Integration (Concept Validation)
SAP Analytics Cloud – Business Content
Future solution for Product Managers – customer requirement validation
Common Vulnerabilities and Exposures (CVE) – All you need to know (30min)
In the September edition of monthly webinar Defeat the Hackers, INDUS Security Special Interest group hosted Shipra Aggarwal and Bibin Mathew from SAP Labs India Bangalore.
Two topics were covered in this month’s session:
- Critical SAP Security Notes Released this Quarter
- CVE (Common Vulnerability and Exposures)
Critical SAP Security Notes Released this Quarter
Bibin presented on the new critical patches that were released this quarter (July 2020 – Sep 2020) and should be consumed by customers on high priority. The session covered more details about these critical patches including:
- Products affected
- Impact
- Availability of workarounds & FAQs
Please refer to the slides and recording for more information.
CVE (Common Vulnerability and Exposures)
Shipra shared the importance of CVE (Common Vulnerability and Exposures) for SAP customers in enhancing the security posture of their landscapes.
The session provided an overview on the need for CVEs for software security vulnerabilities. At the session, Shipra also spoke about how and when SAP became a CVE Numbering Authority and the benefits of doing so.
She also shared some practical tips on making the best use of CVEs.
In addition, the session also detailed on the following aspects:
- Why do we need CVEs and what it is?
- How SAP assigns CVE-IDs for its patched security vulnerabilities?
- Understanding the CVE entry from MITRE and NVD
- How customers can make use of CVEs to consume SAP patches effectively?
Some of the resources that she shared are as below:
- https://cve.mitre.org/about/faqs.html
- https://cve.mitre.org/compatible/enterprise.html
- CVE-Compatible Products and Services
- Latest version of the CVE CVEList Master Copy page
- A free tool from CERIAS/Purdue University monitors changes to the CVE List
- CVE Change Logs provide daily or monthly changes to the list
- https://cve.mitre.org/cgi-bin/cvekey.cgi?keyword=SAP
- CVE and NVD Relationship