Lunch and Learn with INDUS – March 2022 edition

We have been hosting Lunch and Learn starting 1st March 2022, in an attempt to bring together all the different parts of the SAP Ecosystem (SAP Customers, Partners, Startups, SAP Experts and thought leaders) that are working on great innovations that can help your organisation in your digital transformation journey.

You can join these sessions live on Zoom every day between 1:30 PM and 2:30 PM here (Passcode – 380694) or watch it live on LinkedIn here.

This post will have the links to all recordings of the sessions, in case, you would like to access them. You can access each type of content below.

Driving Digital Transformation with Thought Leaders

Driving Digital Transformation with Startups:

Driving Digital Transformation with SAP Partners

Driving Digital Transformation with SAP Experts

Driving Digital transformation with Mukesh Gupta

If you have a startup or a partner or an SAP technology that you would like to be covered as part of this series, please do let us know by writing in to us and we will try and get them on the series.

Lunch and Learn – Driving Digital Transformation with Thought Leaders

We have been hosting Lunch and Learn starting 1st March 2022, in an attempt to bring together all the different parts of the SAP Ecosystem (SAP Customers, Partners, Startups, SAP Experts and thought leaders) that are working on great innovations that can help your organisation in your digital transformation journey.

You can join these sessions live on Zoom every day between 1:30 PM and 2:30 PM here (Passcode – 380694) or watch it live on LinkedIn here.

This post will have the links to all recordings of the sessions, in case, you would like to access them.

Lessons Learnt from Driving Digital Transformation with Manoj Kumar, Head – IT, HPCL Mittal Energy Ltd

Lunch and Learn – Driving Digital Transformation with Startups

We have been hosting Lunch and Learn starting 1st March 2022, in an attempt to bring together all the different parts of the SAP Ecosystem (SAP Customers, Partners, Startups, SAP Experts and thought leaders) that are working on great innovations that can help your organisation in your digital transformation journey.

You can join these sessions live on Zoom every day between 1:30 PM and 2:30 PM here (Passcode – 380694) or watch it live on LinkedIn here.

This post will have the links to all recordings of the sessions, in case, you would like to access them.

Introducing SAP.io and how SAP Supports startups

Improving your Supply Chain Visibility with Roambee

Automating logistics and warehouse operations with BotSync

Introducing Saara: Reduce and automate returns for e-commerce

Lunch and Learn – Driving Digital transformation

We have been hosting Lunch and Learn starting 1st March 2022, in an attempt to bring together all the different parts of the SAP Ecosystem (SAP Customers, Partners, Startups, SAP Experts and thought leaders) that are working on great innovations that can help your organisation in your digital transformation journey.

You can join these sessions live on Zoom every day between 1:30 PM and 2:30 PM here (Passcode – 380694) or watch it live on LinkedIn here.

This post will have the links to all recordings of the sessions, in case, you would like to access them.

How Buildings Learn & what it teaches us about the evolution of IT Architecture:

5 stages of digital transformation – BUILD Framework

How to Pick your first Use Case for your DX Journey

Lunch and Learn – Driving Digital Transformation with SAP Experts

We have been hosting Lunch and Learn starting 1st March 2022, in an attempt to bring together all the different parts of the SAP Ecosystem (SAP Customers, Partners, Startups, SAP Experts and thought leaders) that are working on great innovations that can help your organisation in your digital transformation journey.

You can join these sessions live on Zoom every day between 1:30 PM and 2:30 PM here (Passcode – 380694) or watch it live on LinkedIn here.

This post will have the links to all recordings of the sessions, in case, you would like to access them.

Enabling Citizen developers using Low code / No code Solutions from SAP with Gunter Albrecht

Value through Automation – SAP Conversational AI & SAP Process Automation with Gunter Albrecht

Building cloud Native applications using Kyma (part of SAP BTP)

Lunch and Learn – Driving Digital Transformation with SAP Partners

We have been hosting Lunch and Learn starting 1st March 2022, in an attempt to bring together all the different parts of the SAP Ecosystem (SAP Customers, Partners, Startups, SAP Experts and thought leaders) that are working on great innovations that can help your organisation in your digital transformation journey.

You can join these sessions live on Zoom every day between 1:30 PM and 2:30 PM here (Passcode – 380694) or watch it live on LinkedIn here.

This post will have the links to all recordings of the sessions with the SAP partners.

GST and e-Invoice Management with Samvadya

Managing your Digital Transformation journey with an AI based App with KTern.AI

Accelerate Automated testing for your enterprise applications

Things you can leverage while Planning your Move to SAP S/4HANA

Things you can leverage while Planning your Move to SAP S/4HANA

With more than 14,600 SAP S/4HANA licensed customers and 7,100 SAP S/4HANA live customers, SAP S/4HANA is the fastest product adoption ever seen at SAP.

To help even more customer to move to SAP S/4HANA, the SAP S/4HANA Movement program is continuously improving SAP S/4HANA capabilities and developing ideas that accelerate the transformation process.

Furthermore, the program equips the customers with the solutions, tools, and services from SAP and its partners that ensure a secure MOVE to SAP S/4HANA.

Any move to SAP S/4HANA can be summarised in four phases.

1. Align on Vision & Strategy

This phase allows you to align on business and IT strategy, get buy-in across the organization, and set the foundation for all further steps.

Therefore, you need to explore where your industry is heading and what value SAP S/4HANA will bring to your business. With offerings such as SAP S/4HANA Move in Motion, SAP S/4HANA Simulation and the SAP S/4HANA Board Game, SAP Spotlight, and SAP S/4HANA Benchmarking Assessment, SAP makes clear the importance of the digital core and what support and benefits SAP S/4HANA brings to different industries.

You can even further increase your understanding of the value of SAP S/4HANA with additional tools provided by such as SAP S/4HANA Business Value Advisor, Innovation Discovery for SAP products and industry-specific- value discovery assets.

2. Build the Case

With a deep appreciation for the uniqueness of every customer, this step is dedicated to personalised guidance and the creation of an SAP S/4HANA transformation plan.

You can either take advantage of an expert-guided planning approach such as SAP S/4HANA Adoption Starter Engagement* or SAP S/4HANA Value Discovery Engagement or utilize the SAP planning tools SAP Readiness Check, SAP Transformation Navigator and Business Scenario Recommendations in your own timeframe to build your transformation plan on your own.

3. Plan the Path Forward

To optimize the path to SAP S/4HANA, SAP experts help you with various service and support offerings to match business objectives to possible deployment strategies {On premise, Cloud or hybrid environments} and to implementation approaches {New implementation, system conversion and selective data transition}.

Supportive assets like the SAP S/4HANA Manifesto and the Custom Code Whitepaper can support you to make fact-driven decisions and choose the deployment and implementation options that meet your specific requirements.

4. Deliver Business Value

SAP supports the implementation phase of a customer’s SAP S/4HANA project with different project methodologies, implementation services, SAP tools, and enablement offerings.

The SAP S/4HANA Movement program continues to build and improve these services and tools to help customers deliver a quick adoption & the business value for their company and push forward their future success.

Project methodologies: SAP has developed different methodologies and frameworks for both SAP and partner-led deployment projects to ensure that the implementation of SAP S/4HANA is safeguarded and value-added.

For example, the SAP Integrated Delivery Framework and SAP Advanced Deployment follow the same approach while leveraging individual strengths.

And the Partner Conversion Factories provide high-quality system conversions at a fixed price.

Implementation services: Customers want to deploy SAP S/4HANA quickly with ready-to-run, pre-configured solutions based on years of SAP expert industry and line-of-business know-how. SAP Model Company provides those services and combines them with tailorable service packages of long-term, highly accountable, and flexible safeguarding solutions that are offered by SAP Value Assurance services.

SAP tools: Reducing the cost of implementation is an area of continuous improvement. SAP invests in tools such as the Software Update Manager, ABAP Test Cockpit or SAP S/4HANA Migration Cockpit. Those tools automate essential cost-driving activities such as code adjustments, pre-configurations, and data transitions

Enablement offerings: SAP offers several SAP S/4HANA enablement services that you can leverage and , that helps you be more confident with SAP S/4HANA. Here we would like to highlight the virtual bootcamp 10 Steps to SAP S/4HANA and the visual guides SAP S/4HANA  Learning Journeys.

For further information on the four steps and the underlying solutions, tools, and services, check out the new SAP S/4HANA Movement page in the SAP Support Portal. You can also visit the official website or contact the SAP S/4HANA Movement directly via e-mail.

INDUS SAP S/4HANA Special Interest Group (SIG):

Apart from all of these, INDUS also has a special interest group (SIG) for SAP S/4HANA where we invite SAP experts and customers who have gone live with SAP S/4HANA to share their experience.

The SIG runs a WhatsApp group and also a monthly call. You can join the WhatsApp group and register for the monthly call.

Update: Customers seeking Waivers from SAP for AMC payouts & Cloud based Offerings – INDUS Townhall with SAP Customers and SAP India leadership

Written by Atul Govil, CTO, India Glycols and INDUS Board Member

Summary of the Agenda for the Townhall:

Considering the serious fall out of the ongoing Covid pandemic, top and bottom lines of many companies, industry sectors are in distress (particularly for the period March’20 till June’20). In most companies, considering liquidity crisis faced by them, IT budgets are under pressure, priorities for IT project and expense allocation are changing, projects getting delayed. For most companies, AMC payouts to SAP ERP & payouts made to SAP for their product offerings comprise a large part of the IT budget. Reduce the AMC burden, trade off the unused licenses or cloud products is the ask by SAP customers.

Brief on the Points covered during the Townhall:

Townhall meeting conducted on 20th July, based on registrations sought from SAP customers to participate in a townhall with INDUS board and SAP India leadership.

Along with registration, specific questions participants wanted to clarify from SAP was also taken, to make the discussion inclusive. 100+ organisations were represented in the Townhall. 

Started with introduction by INDUS chairman Vijay Sethi and the INDUS board members. From SAP, Krishnan Chatterjee (Chief Customer officer, Head of Marketing and Mukesh Gupta (Director – Customer Advocacy & Executive Liaison for INDUS) participated in this meeting.

INDUS has had interactions with SAP INDIA leadership and their APAC team. INDUS was not satisfied with SAP’s response that this issue will be handled on a case to case basis. Thereafter Vijay Sethiji had written to Christian Klien (SAP’s CEO), Yasmin (who heads the user group community within SAP). 

As per response of SAP, Account manager is the person who can help the customers, however as per feedback received from many customers in many cases, the account manager is not user friendly – this feedback was given to SAP, without taking specific names.

In case account manager does not respond, then Krishnan can be reached out to. As per SAP, no price reduction has been given to any Customer till date, or trade off of the un-used licenses made so far.  Some cases have got differed payments. 

A poll was conducted to take an anonymous feedback, to get pulse from the customer (64 feedback received on the below 3 poll questions) – 

  1. Did you reach out to account manager – 77% said yes, 8 % said no, balance are yet to initiate a communication.    
  2. Did you get any assistance from the Account manager – 17 % said yes, 55 % said no, balance 
  3. Are you happy with the SAP support on this topic – 6 % said yes, 69 % said no, 25 % balance.

As per SAP, a blanket waiver may not be possible, SAP will look at the request sector wise and provide some benefits. As per INDUS, it will be important that sector wise benefits, as applicable, be transparently provided to linked SAP customers. Whatever criterion is there, it should be applicable for all organisations. As regard the free add on Cloud based products, offerings by SAP, most companies are not using the same. 

Krishnan committed that no Customer’s request will go unheard. Each and every customer will be given a hearing in the SAP internal task force for the task force to decide.

3 guard rails set by SAP for the constituted task force –

1st is the Industry vertical – impact on the industry, 

2nd – size (turnover) of the enterprise, considering smaller sized companies are more vulnerable.

3rd – financial engagement of the enterprise with SAP. 

Over 450 requests have come to the task force – 190 have been given relief based on INDUS efforts – in terms of deferment of payment and 2nd is the delayed start date of the cloud offering. 

No. of new innovations related discussions have started. Request from SAP to INDUS to be able to drive these innovations to create higher value for their respective businesses. 

The Townhall was opened up for all participants to share their inputs:

  1. Considering there is a reduction in head count in some companies, SAP needs to tradeoff for the spared licenses.
  2. For Concur and such SAS based products, wherein usage is almost nil, a waiver is sought.
  3. Customers are seeking direct benefits which can have a bearing on their cash flows, liquidity.
  4. Escalation matrix is required from SAP for each Customer, to get both Sales, Service support.
  5. SAP should show commitment and work as a partner and not as a transactional vendor. Sentiment of the impacted Customers to be addressed. Customers are getting a feel that SAP is acting unilaterally.
  6. In many companies, there is a significant reduction in employees salaries, headcounts also getting reduced, also Contracts are being renegotiated to lower their Operating costs. It is expected from SAP that they support it’s Customers in these desperate times.

Brief on INDUS, it’s objectives and activities to achieve these, was shared during the Townhall.

It was emphasised that we need to increase the member base across Industry verticals. Further a showcase of the new and interactive INDUS website was done, with Events gallery, details of the Special Interest Groups, faq section, Licensing linked clarifications, Blogs, link of Webinars being done by INDUS & SAP (new and recorded).       

In the interface between SAP and it’s Customer, there is a need to build greater trust, it cannot be just around Contracts enforcement, being inflexible. There is a need to create a win-win situation with greater resilience. Further as per SAP, there are areas to drive co-innovation and put a mechanism around it. 

A follow up meeting will be planned in due course of time. Recording of the meeting will be made available to participants.

You can view the entire recording of the INDUS Townhall here.

Outline of the earlier interactions with SAP on stated topic:   

In the wake of the ongoing crisis, we had reached out and held discussions with the SAP India MD, Deb Deep Sengupta and SAP India Chief Customer Officer – Krishnan Chatterjee (on 2nd April & follow up call on 16th April) to discuss the possibility of reduction in the AMC & subscription of cloud based products like SuccessFactors, Concur etc.

We formally sent an email requesting for a 3 month waiver of AMC given the current situation, following which we had a meeting with the SAP regional lea-dership, represented by Richard McLean (SAP APJ CFO) and Paul Marriott (SAP APJ COO). 

April 30th – SAP APJ CFO – Richard McLean and SAP APJ COO – Paul Marriott in this meeting 

Focal Point: Seeking AMC waiver for 3 months due to the impact of the current pandemic on the businesses in India, which are already impacted by GST, De-monitization and other linked disruptions. 

On 22nd June, INDUS board through it’s Chairman Vijay Sethi, reached out SAP’s CEO – Christian Klein requesting for SAP’s support in waiver of AMC – no uniform rule for all customers in a country and that SAP is willing to consider requests on an individual basis. 

Each SAP user organization whose business is significantly impacted (negatively) and is keen to engage with SAP for relief options – needs to reach out to SAP through their respective account manager or in case response from account manager is not achieved, then the org can route the request with Krishnan Chatterjee.

Transform and Leverage SAP SuccessFactors Learning at your workplace

The INDUS HR Special Interest Group in their monthly meeting covered the following in the session “Transform & Leverage SAP SuccessFactors  Learning @ your workplace”.

They hosted Sreelatha who delivered the session and covered the topic in detail.

You can watch the recording of the session here.

A brief overview on SF Learning Management System, an effective learning approach supports:

Filling of skills Gaps 

SuccessFactors brings together powerful functionality that allows companies to map out skills needed in the workforce and enables their users to explore these and find the right development opportunities for them. 

Continuous Learning

Companies are beginning to assess and value learning agility, or the ability to learn quickly in a changing environment. As people are now expecting to work for decades longer than their predecessors did, they take for granted that they will need to learn and gain new expertise throughout their lives. 

Based on past experience we have covered detailed slides on how organization can create the learning culture, overcome the economics of learning and enhancing the employee engagement. Top 12 benefits are covered in detailed with examples.

With integrations that support social learning, mentor matching, curated content delivery, crowdsourced content, and the tracking of learning activities outside of the traditional LMS catalog as well as training programs and learning journeys, SuccessFactors Learning not only enables learners to keep growing throughout their working lives, but also supports visibility for employers into just how their workforce is developing. 

Learning in the Flow of Life & Personalisation

The focus in corporate learning is shifting away from formal training programs and learning paths in many cases, and toward a more self-determined paradigm of learning. 

With SAP Content Stream by Skillsoft, in-context learning like tips, videos or answers to questions can be incorporated directly into daily work.

The embedded, synchronized learning assistant (ELSA) empowers users with in-context learning – available through a browser plug-in – directly in their natural workflow. The ELSA plug-in works with a variety of popular browsers such as Google Chrome and Microsoft Explorer.

Additionally, many companies are shifting to a content-delivery model rather than a traditional learning assignment model. With iteratively improved machine learning and increasing integration of learning recommendations into various work processes, SuccessFactors Learning will leapfrog the learning experience platform model in some ways, while also offering multiple extensions to provide the LXP experience as well. 

Human Experience Management

With HXM, organizations can harness intelligent technologies to personalize the user experience, use data to understand how employees feel, and leverage an open ecosystem to tap into a wide range of solutions.  SuccessFactors Learning is focusing on a reimagination of the end user experience of our solution. 

SF Learning solution offerings in more detail:  :

  • A Learning Management System (LMS) that supports instructor led training, A Learning Management System (LMS) that supports instructor led training, eLearning, exams/assessments, reporting and dashboards
  • SAP Jam Collaboration for extended social learning
  • Mobile learning via an intuitive app for anytime, anywhere learning
  • Analytics that help customers understand how, where, and to whom training is delivered, and through this understanding, it can help customers measure the efficiency of internal and external training resources and the overall impact of training experiences on employees
  • SAP Content Stream by Skillsoft, a solution extension integrated with SF Learning to deliver an immersive learning experience and high class content. And at SAP SuccessFactors, we have an “Open Content Strategy because– it all starts and ends with content!  SAP SuccessFactors believes content should be ‘open’ and available from any source and easy to consume. So in addition to the content from Content Stream 
  • Content creation tools – SAP Enable Now, a content authoring tool that allows customers to easily create and deploy context-sensitive user help, transaction documentation, training simulations, test scripts, and e-learning materials, and SAP Knowledge Accelerator which is an editable, web-based learning and support product that customers can use to complete training and performance support. 

Combining SuccessFactors Learning with SAP Content Stream fills the gap of addressing learning experience and engaging users with personalized and relevant content. 

Organizations must evolve their training solutions to better manage costs, address skill gaps, and comply with learning standards and employee expectations. Add SAP Jam, and you provide a collaborative learning experience to your employees.

Learning solutions need to continue to invest in their Learning Management System to support compliance and talent development as well as training external audiences. And they must increase their focus on

  • Supporting modern learners and learning strategies
  • Delivering learning through a beautiful and engaging user experience 
  • Expanding in new markets such as B2B/Extended Enterprise

Tips for Unlocking the potential of Digital Technologies for Transformation

I had the opportunity to host Mr. Vijay Sethi (CIO, CHRO and head of CSR at the world’s largest two wheeler manufacturer – Hero Moto Corp) on a meeting and request him to share his his insights and learnings about digital transformation. He also busts some of the myths about digital transformation. If digital transformation is a topic of interest for you, I highly recommend that you watch the entire session here.  

At the end of this session, Vijay shared some tips for driving successful Digital transformation programs. You can watch him share his tips on the how to run successful digital transformation initiatives here.

  1. Don’t rush to find out consultants. They have a role to play, but much later in the process. Figure out your business strategy before you invest in anything. All investments need to bring your business strategy to life.
  2. While using outside experts, don’t forget to leverage your inside experts!
  3. Don’t get into the trap of chasing best technology! Digital transformation is not about technology at all. It is about culture. Focus on mindsets and culture of your organisation Encourage experimentation – fail fast, fail cheap and learn from mistakes (and successes).  
  4. Get C-Suite ownership (before you start anything else).
  5. Identify and Collaborate with key stakeholders. Drive digital culture into your organization’s DNA
  6. Setup the right team. Bridge the skill gap. Get people who understand IT, who have done IT and who have the passion to do IT.
  7. Focus on data analytics (from nice to have –> must have).
  8. Build early successes. As in any change process, this adds momentum to your program.
  9. Recognise and address employees’ fear of losing their jobs.
  10. Be agile in decision making.
  11. Digital transformation is not a destination, its journey and a means to an end.
  12. Digital transformation will not solve all your business problems. However, it can significantly help enhance customer experience, reduce costs, improve efficiencies, improve quality and
  13. Digital transformation is not an option today. It is a necessity.
  14. Digital transformation is about reimagining your business.
  15. Digital transformation is not easy. It is “Change” multiplied and amplified by technologies.

In the same session, he also busted 9 myths about digital transformation. You can read the same and watch the video here.

If you would like to watch his entire session, you can do so here.