Resources

Here is an eBook on best practices for Incident Management. You can learn more about how to interact with SAP Product Support, where to search for solutions and how to create the perfect Incident. The goal is for you to understand all SAP processes that you can follow to get your support tickets resolved quicker and better.

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Almost all SAP customers are global businesses and are required to comply with the laws of the land where they operate. SAP customers and partners can rely on SAP Globalization Services as a trusted advisor for all globalization matters. The product management team provides dedicated services to evaluate, plan, and implement global installations. Customers and partners can tailor these services to their specific needs, based on their experience and the complexity of their global project.

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The technology landscape and how customers consume and use SAP software has undergone dramatic changes. There is a lot more complexity in how we measuring use & access of SAP applications, which has in turn, lead SAP to modernize it's pricing model. This guide has all information about the digital access in a single place.

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SAP Licensing Guide

Here you will be guided through all important topics around the lifecycle of your SAP Licenses. In addition you can access information about SAP Support Services.

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SAP Release Strategy

The SAP release strategy determines the availability of new SAP releases, the length and conditions of their maintenance, and the dependencies among individual releases. It provides planning reliability for your implementation and upgrade projects.

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Solution and Product Road Maps

SAP road maps and the SAP Transformation Navigator tool support the journey to SAP’s future product portfolio and the Intelligent Enterprise. Explore our road maps, webinars, and transformation guides to learn more.

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Road Map Documents

Learn about recent and planned innovations through our industry specific road maps that focus on business solutions and our product road maps that describe features and functions of specific technology.

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SAP Globalization Services

Use an interactive platform to build content-rich digital road maps that provide an end-to-end story, connecting SAP’s strategy with delivery. SAP Support User ID login required.

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SAP Transformation Navigator

The SAP Transformation Navigator tool can help you chart a digital path to the Intelligent Enterprise by assessing your current IT landscape, business strategy, and industry trends.

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SAP (Cloud) Product Roadmaps

Explore by Products or by Business Process.

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SAP Maintenance Strategy

The SAP maintenance strategy describes the length and conditions of maintenance for SAP software releases.
- Maintenance Strategy
- Maintenance Planner
- Maintenance Certificate
- Schedules for Maintenance Deliveries

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SAP Help and Documentation

The SAP Help Portal bundles access to SAP product documentation and also related information, such as SAP Notes, product availability information, as well as community content. It provides you access to comprehensive technical documentation of SAP Installations and Upgrades (for example, Master Guides, installation and upgrade guides).

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SAP Licensing Guide

This guide provides transparency on how SAP licenses its software and should help customers make informed and strategic software licensing decisions. It gives an overview of SAP’s licensing models, details SAP support offerings and covers special topics such as conversion and SAP extension policies, digital access (indirect access) policies, and compliance.

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SAP Agreements

Here you can find various agreement documents for cloud, software and service offerings from SAP. When referenced in specific order forms, these agreement documents form the basis of your contractual relationship with SAP.

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Digital Access

Discover Digital Access, the Digital Access Adoption Program (DAAP), as well as testimonials. For a more detailed description of the SAP Digital Access license model for the products SAP S/4HANA Cloud, SAP S/4HANA, and SAP ERP, please see the SAP Help Portal.

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SAP Extension Policies

With the cloud extension and the on-premise extension model SAP provides customers and partners flexibility and choice to adapt to their changing business requirements based on their existing on-premise SAP solutions.

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SAP Training & Certification

In the SAP Training portal you can look for and book SAP Training courses and SAP certifications.

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Quality at SAP

Here you can find all about our quality management systems and the Certificate Center includes certificates received by SAP for different processes and applications. Third-party certification bodies provide independent confirmation that SAP meets the requirements of international standards.

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Innovations, Tools, and Trial Systems

Consider potential SAP Innovations and define the next steps. SAP assists and supports customers regarding concrete next steps with respective tools, services and trial systems.

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